Before booking, please read our general terms and conditions carefully. For any questions, visit our frequently asked questions page or contact us directly.
GENERAL TERMS AND CONDITIONS OF SALE
ACCEPTANCE OF TERMS AND CONDITIONS
- The booking constitutes a contract under which the client accepts each of the following conditions. It is the participant’s responsibility to carefully read and understand these terms and conditions, which come into effect at the time of payment.
PRICES
- The descriptive sheets for Vintage Cars Tours specify what is included and what is not in the price.
- On our website, prices are shown in USD, while on our brochures prices are in VND. The conversion between USD and VND does not reflect the daily rate but is based on a fixed annual rate. The client will pay the amount indicated according to the chosen currency.
- Our prices are fixed and non-negotiable.
PERSONAL DATA
- The personal data collected by Vintage Cars Tours is intended for internal use only. Under no circumstances will this data be shared or sold to third parties.
CLIENT'S RESPONSIBILITY
- The client releases Vintage Cars Tours from any liability for damages resulting from injury, accidents, death, or loss of enjoyment arising from the activity. The client is responsible for being in good enough health and independent enough to undertake the tour they have booked.
- Vintage Cars Tours cannot be held responsible for the consequences of force majeure events, damages caused by participants, or costs resulting from an accident, natural disaster, or political issues.
- Clients must have individual travel insurance.
- Vintage Cars Tours is not responsible for delays or disruptions due to air or ground transportation.
CLIENTS WITH SPECIAL NEEDS
- It is the client’s responsibility to inform Vintage Cars Tours, before booking, of any physical or mental condition of a group member that may be relevant.
- Vintage Cars Tours reserves the right to refuse to take on its tours any person when, in the opinion of Vintage Cars Tours, the tour would be incompatible with that person’s specific needs or abilities. Vintage Cars Tours bears no responsibility to provide a service unsuitable for any person whose specific needs were not disclosed at the time of booking.
CANCELLATION AND REFUND
- For any cancellation made 24 hours in advance, we will refund your payment in full.
- For cancellations less than 24 hours before departure time, we will refund 70% of your booking amount.
- If you do not show up for departure without notifying us at least 12 hours in advance, no refund will be issued.
- Our tours run rain or shine all our Citroën La Dalat convertibles can be fully covered. In case of heavy rain at the exact time of departure, you may postpone your tour to another day of your choice (subject to availability), or cancel for a full refund at no charge.
- If you paid for your tour via PayPal, the refund will be made directly to PayPal. If you paid in cash, the refund will be made at our office in the same currency in which you paid.
- Once the tour has started, no refund can be requested.
- Vintage Cars Tours reserves the right to interrupt a tour at any time. In this case, a full or partial refund may be given.
BOOKING MODIFICATION
- You may modify your booking at any time free of charge. Contact us by email or WhatsApp to arrange any changes.
PAYMENT
- Online: you can pay online with the PayPal system at the time of booking.
- At our office: You can pay directly at our office. We accept Vietnamese Dong (VND), US dollars, and euros.
- WE DO NOT ACCEPT CREDIT CARDS FOR PAYMENTS AT OUR OFFICE.
SCHEDULES
- You must arrive 15 minutes before departure to check in with our staff at 61 Ngo Quyen Street, Hoi An.
- If you are not at our office at the time of tour departure, the tour will leave without you and no refund will be issued.
ADDITIONAL SERVICES
- The price of our tours does not include transfer to and/or from your hotel if your hotel is more than 2 km from the city center.
UNUSED SERVICES
- Vintage Cars Tours will not provide any refund for any service not used during the tour.
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